Get in Touch With Us

Connect with Oxymoney for seamless support now.



    Contact Us

    Office Address

    Stellar Okas, Sector 142, Noida,
    Uttar Pradesh 201304
    Toll Free – 1800-208-8777
    Email: partnerships@oxymoney.com

    Customer Support

    Support time: 9:30am to 6:30pm
    Email: care@oxymoney.com

    FAQ'S

    Corporate Card

    Can this card be used internationally?
    Yes, it supports multiple currencies for global transactions.

    What happens if there are unauthorized charges?
    Transactions can be disputed, and fraud protection mechanisms are in place.

    Can limits be adjusted for specific employees?
    Yes, admins can modify spending limits on an individual basis.

    Gift Card

    Where can the card be used?
    It can be redeemed at partnered retailers and online platforms.

    Can the card value be split across multiple purchases?
    Yes, the balance remains available until fully utilized.

    What happens to unused funds?
    Unused funds remain active until the card’s expiry date.

    Meal Card

    Can the card be used for groceries?
    Yes, if allowed by the employer, the card can cover grocery purchases.

    Are meal allowances taxable?
    No, meal allowances within specified limits are tax-exempt.

    Can unused amounts be carried over?
    Yes, balances roll over until fully utilized.

    Fuel Card

    Can I limit usage to specific fuel stations?
    Yes, you can restrict usage to approved stations.

    How are transactions recorded?
    All transactions are recorded and available in detailed reports.

    Can individuals use the fuel card?
    Yes, it’s designed for both corporate and individual use.

    Transit Card

    Can funds on the card expire?
    No, the funds remain active until used.

    What happens if the card is lost?
    Lost cards can be blocked and balances transferred to a new card.

    Can discounts be applied automatically?
    Yes, discounts for frequent users or students can be pre-set on the card.

    Loyalty Program Card

    Can rewards be redeemed online and in-store?
    Yes, rewards are redeemable both online and in-store.

    How can customers track their loyalty points?
    Points can be tracked via a mobile app or web portal.

    Can we customize the card’s branding?
    Absolutely, cards can be customized to align with your brand identity.

    Student Card

    Can parents reload the card remotely?
    Yes, funds can be added via the app or online portal.

    Is there a limit on monthly spending?
    Spending caps can be customized as needed.

    What happens if the card is misused?
    Spending alerts and controls help minimize misuse, and the card can be locked if necessary.

    Dealer Incentive Program Card

    How quickly are rewards issued?
    Rewards are issued instantly upon meeting the defined criteria.

    Can I set different reward levels for different dealers?
    Yes, incentives can be customized based on dealer performance.

    What happens to unused funds on the card?
    Unused funds can remain available or be reallocated as per program rules.

    Rewards Program Card

    Can the card be reloaded for repeat rewards?
    Yes, cards can be reloaded for ongoing incentive programs.

    Are there expiration dates on the rewards?
    Expiration policies are customizable based on your program’s requirements.

    What types of purchases are eligible for rewards?
    You can define eligible categories based on your business strategy.

    Employee Expense Management Card

    Can I restrict where the card is used?
    Yes, spending can be limited to specific vendors or expense categories.

    How are expenses reconciled?
    Expenses are automatically synced with your accounting system for easy tracking.

    What happens if the card is lost?
    Cards can be instantly locked via the admin portal to secure funds.

    Payment Aggregator (PA)

    Can I accept payments from multiple channels?
    Yes, Oxymoney PA supports UPI, cards, wallets, net banking, and other digital payment rails through a single integration.

    How quickly are settlements processed?
    Funds are settled securely into your account within agreed timelines (T+N cycles) with real-time visibility.

    Can I monitor and reconcile transactions easily?
    Yes, our centralized dashboard provides instant reports, automated reconciliation, and real-time updates.

    BBPS (Biller Aggregator)

    What types of payments can I collect via BBPS?
    You can collect EMIs, utility bills, insurance premiums, telecom payments, taxes, and more through BBPS.

    How does Oxymoney simplify integration for billers?
    Billers connect once with Oxymoney, and we handle compliance, operations, and access to all BBPS channels.

    Are settlements guaranteed?
    Yes, Oxymoney ensures timely, secure settlements with full transaction reporting and reconciliation support.

    UPI

    Can I enable recurring payments using UPI?
    Yes, with UPI AutoPay and e-mandates, you can automate recurring collections like EMIs, subscriptions, and fees.

    Does Oxymoney support UPI QR and intent flows?
    Yes, businesses can accept payments via UPI QR codes, UPI collect requests, and intent-based payments.

    Is UPI through Oxymoney secure?
    Absolutely — all UPI transactions follow NPCI guidelines with two-factor authentication and fraud monitoring.

    Expense Management

    Can I set spending limits for employees?
    Yes, you can define spend caps by category, team, or individual, ensuring compliance with company policy.

    How are approvals and reimbursements handled?
    The platform automates the entire workflow — from submission to manager approval and payout.

    Can it integrate with our existing systems?
    Yes, Oxymoney integrates seamlessly with major accounting and ERP platforms for easy reconciliation.

    Integration

    How simple is the integration process?
    Oxymoney offers plug-and-play APIs and hosted solutions that make integration fast and seamless across platforms.

    Can Oxymoney integrate with our existing systems?
    Yes, our solutions integrate smoothly with ERPs, CRMs, and accounting software to avoid disruptions.

    Is technical support available during integration?
    Absolutely — our dedicated tech team ensures smooth onboarding, testing, and go-live support.

    Biller Aggregator (BBPS)

    What types of billers can connect to Oxymoney?
    Electricity boards, telecom operators, insurers, NBFCs, gas providers, and government institutions can all be onboarded.

    Why should a biller use Oxymoney instead of connecting directly to BBPS?
    With Oxymoney, billers only integrate once — we handle compliance, settlement, and multi-channel access, saving time and resources.

    How do billers track collections and performance?
    Our centralized dashboard provides real-time transaction updates, automated reconciliation, and detailed reporting tools.

    General App Usage

    Is the Oxymoney app free to download?
    Yes, it’s free and available on Android and iOS.

    Can I use the app internationally?
    Yes, international transactions are supported depending on the card type.

    What happens if I lose my phone?
    You can instantly block cards or wallets in-app and secure your account.

    Payments & Transactions

    Can I make UPI payments?
    Yes, you can scan & pay, transfer to bank accounts, UPI IDs, or mobile numbers directly via the app.

    Can I transfer funds to a bank?
    Yes, wallet-to-bank transfers are supported securely in real time.

    Are payments instant?
    Yes, all transactions are processed instantly with confirmation alerts.

    Rewards & Gold

    Do I earn rewards on every transaction?
    Yes, you earn instant, assured gold on eligible spends made via the app or RISE card.

    Where can I track my gold rewards?
    Rewards are updated instantly in your Oxymoney app wallet.

    Do rewards expire?
    Rewards remain valid as per program rules, visible in the app.

    Recharges & Bills

    Can I pay bills through the app?
    Yes, you can pay utilities, EMIs, insurance, and telecom bills directly via BBPS.

    Can I recharge mobile/DTH?
    Yes, prepaid mobile and DTH recharges are supported instantly.

    Will I earn rewards on bill payments?
    Yes, eligible bill payments and recharges also earn gold rewards.

    Gift Cards

    Can I buy gift cards in the app?
    Yes, you can instantly purchase digital gift cards from partnered brands within the Oxymoney app.

    Are gift cards reloadable?
    No, gift cards are one-time use only and cannot be reloaded.

    Can the card value be split across purchases?
    Yes, the balance remains valid until it is fully utilized or expires.

    What happens to unused funds?
    Unused funds remain available until the card’s expiry date.

    Wallet & Transfers

    Can I transfer money wallet-to-wallet?
    Yes, instant wallet-to-wallet transfers are supported.

    Can I send money to non-Oxymoney users?
    Yes, transfers to bank accounts and UPI IDs are supported.

    Is it secure?
    Yes, all transfers are encrypted and RBI-compliant.

    Cards & Categories

    Meal Card: Covers groceries and meals (tax-exempt within limits).

    Fuel Card: Restricted usage at approved fuel stations, with detailed transaction logs.

    Student Card: Parent top-ups, spend caps, and alerts for safe usage.

    Loyalty Card: Redeem rewards online and offline, fully brand-customizable.

    How do I earn gold?

    Which transactions are eligible?

    How do I redeem gold?

    Are gift cards reloadable?

    Is my money secure?

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